Chargé e de clientèle bilingue– projet crypto français - anglais - Casablanca

We are TELUS Digital a leading company in digital customer experience (CX) innovator that designs, builds and delivers next-gen digital solutions for global and disruptive brands.

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

We are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Are you curious to know more about TELUS Digital ? https://www.telusinternational.com

Vos missions :

Répondre aux demandes des clients par chat, e-mail ou téléphone (support technique et informationnel)

Accompagner les utilisateurs dans l’utilisation de notre plateforme crypto

Identifier et remonter les incidents techniques ou bugs aux équipes concernées

Assurer un suivi rigoureux des tickets clients

Participer à l’amélioration continue de la qualité de service