Join a top canadian financial institution as a bilingual customer service representative - Rabat

Sitel Group devient officiellement Foundever™.

Foundever™ est un leader mondial de l'expérience client (CX). Avec 170 000 collaborateurs dans le monde, nous sommes l’équipe derrière les meilleures expériences des 750 plus grandes marques internationales et digitales.

Nos solutions CX innovantes, notre technologie et notre expertise sont conçues pour répondre aux besoins opérationnels de nos clients et leur offrir une expérience sans couture, partout et à tout moment. Prenant en charge 9 millions d’expériences chaque jour dans plus de 60 langues et 45 pays, Foundever combine la force d’une présence mondiale à une approche entrepreneuriale, permettant aux entreprises de toutes tailles et de tous secteurs de transformer leur CX.

Are you bilingual in French and English and looking to build a rewarding career in the banking and financial services industry?

We are hiring Bilingual Customer Service Representatives to support a leading Canadian financial institution. This is an exciting opportunity to gain valuable experience in banking, develop in-demand customer service skills, and grow your career within a professional and dynamic environment.

As a Bilingual Customer Service Representative, you will be the first point of contact for clients, providing support in both French and English while delivering an exceptional customer experience.

Your responsibilities will include:

Answering incoming calls in French and English with professionalism, empathy, and a customer-first mindset Assisting clients with inquiries related to accounts, banking products, transactions, and services Identifying customer needs and providing accurate information and tailored solutions Resolving customer concerns and complaints effectively while maintaining a positive client experience Maintaining confidentiality and adhering to banking policies, security procedures, and compliance requirements Accurately documenting customer interactions and completing follow-up activities using internal systems Meeting quality, compliance, and performance standards Building valuable communication, problem-solving, and financial services skills that can support your long-term career growth

If you are passionate about helping people, thrive in a customer-focused environment, and are fluent in both French and English, we encourage you to apply and take the next step in your career with a respected Canadian financial institution.