Customer hanlding specialist - marrakech

Role Overview We are looking for a dedicated and professional Customer Hanlding Specialist to join our team. The ideal candidate is a proactive communicator with a high level of English proficiency, capable of providing exceptional service and building positive relationships with our clients. Key Responsibilities Respond to customer inquiries via email, chat in a timely and professional manner. Resolve product or service problems by clarifying the customer's complaint and determining the cause. Maintain a positive, empathetic, and professional attitude toward customers at all times. Escalate complex issues to the appropriate department when necessary. Keep accurate records of customer interactions and transactions. Requirements Fluent English: Excellent verbal and written communication skills are essential. Problem-Solving: Ability to think on your feet and stay calm under pressure. Tech Savvy: Familiarity with CRM software Reliability: Strong organizational skills and the ability to work independently.