Bpo agent dutch insurance operations. - Casablanca

At Allianz Services Maroc, we provide support services to Allianz Group entities . Our call center operations enable a true customer-centric offering by delivering various services, not only in the customer's language, but also aligned with the service windows of local operating hours and in some cases even 24/7.

Since 2021, Allianz Technology has launched its Allianz Services entity to meet the project needs of Allianz operating entities. This position is based in Casablanca.

Does providing quality service also motivate you? So why not join us to be at the forefront of progress and develop innovative products and services in an international environment.

Imagine the inconvenience of a product trouble you are using frenquently. With you, these worries are now a thing of the past. Do you have what it takes to reassure our customers with reliable and prompt assistance. For a service Assistance (Wegenwacht) service provider, we are looking for Dutch-speaking Inbound Service Employees.

As an inbound customer service representative for a service assistance company, you will be responsible for answering questions and requests from customers who need help resolving problems with their product.

Your duties may include:

-Taking incoming calls from customers and providing support in resolving problems with their product -Listening to the customer, assessing their situation and providing them with relevant information about their coverage and what is possible to resolve their issue. -Scheduling appointments for technical issues -Following procedures and protocols to assist customers as efficiently and effectively as possible and handling escalations of problems as needed. -Updating customer data in the system and ensuring accurate documentation of calls. -Supporting other departments as needed to assist customers with their questions and issues. -You will actively contribute to increasing customer satisfaction.

To be successful in this position, you must have excellent communication skills, both verbal and written, to assist customers in a professional and effective manner. You must also be able to work under pressure and multitask in a fast-paced environment.