Tellus recrute des csr bilingues fr-en – activité financière - Casablanca

We are TELUS Digital a leading company in digital customer experience (CX) innovator that designs, builds and delivers next-gen digital solutions for global and disruptive brands.

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

We are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Are you curious to know more about TELUS Digital ? https://www.telusinternational.com

Description du poste : Dans le cadre de notre développement, nous recrutons des Chargé(e)s de clientèle pour une activité financière. Votre rôle consistera à accompagner les clients en leur apportant une assistance de qualité tout en garantissant leur satisfaction.

Missions principales :

- Gérer les interactions clients (appels entrants et/ou sortants, emails, chat) - Traiter les demandes liées aux services financiers - Apporter des solutions adaptées et assurer un suivi de qualité - Respecter les procédures internes et les standards de qualité - Garantir une excellente expérience client