Analyst otc order to cash canadian project - Casablanca

Job Description

Order to cash team

Role: Cash collector

1. Job purpose

As member of Order to Cash department, the position holder will actively participate in Account receivables activities aiming to ensure efficient and effective process of:

§ Contract set up reflecting the correct and agreed contract attributes

§ Proper customer identification

§ Accurate billing activity

§ Dispute management and Customer care

§ Cash collection and aged debt coverage

The position holder main tasks & activities will be in the area of Cash collector , as Order-to-cash processes are very interdependent, proper and accurate actions and follow ups will have an impact in all the above-mentioned areas.

2. General requirements

§ Follow closely managers work guidance, assignments & priorities set for the position holder and/or for the entire team

§ Attend meetings and discussions organized by team leader and/or OTC management

§ Participate in training organized or assigned by Team Leaders and OTC managers – attend the training sessions in person or in a virtual environment, actively participate in it, submit feedback as appropriate and successfully pass all assessments organized after the training sessions.

§ Deliver trainings to:

§ New team members to explain and demonstrate the daily activities performed by the position holder

§ Ongoing training sessions aiming best practice sharing and process gaps filling

§ Create and update process documentation on the processes, activities and tasks performed by the position holder, proactively or upon management assignment and in line with the internal process documents creation policy and practices

§ Ensure proper backup coverage for other team members in case of absence or holidays. In order to secure business continuance, the Team leader and/or manager should ensure in advance training on activities that are not part of the position holder responsibilities

§ Work on own initiative, autonomously and without constant supervision

§ Respect working schedules organized and communicated by management team

§ Provide audit evidence for quality, control and compliance purposes

§ Escalate in a timely manner all operational, administrative, organizational or other issues to Team leader and manager.

§ Proficiency in Italian and good command English. Proper language usage in internal and external communication, in local language, English or the working language(s) required for the position. Independent work to improve language skills where needed and upon justified feedback provided.

§ Computer literacy in MS office and customized ERP system. Ability to ensure link and follow up in multi-tools & system environment. Autonomous focus is required in case of gaps in the tools & systems knowledge

§ Ensure compliance to all business controls, quality, security and organizational policies properly communicated by the employer.

§ Contribute in process optimization/improvement initiatives

§ Comply to Company and Client behavior and ethics guidelines as per internal policies, communications and trainings delivered

§ Demonstrate resilience under pressure and ability to quickly adapt to unforeseen work demands

§ Analytical skills and focus on the details.

§ Excellent numerical skills

§ Proactive approach towards internal communication – requirement

§ Collaborate with colleagues within the team on complex cases, support other team members in case of urgent matters or backlog situations

3. Role specific requirement

3.1. Cash collection

§ Secure complete customer account management, in depth analysis of unpaid debt and strategy application to ensure all ledgers are kept clean, accurate and reconciled (apply corrective measures if necessary)

§ Ensure full coverage of the assigned portfolio through collection of all accounts using various collections methods and communication channels. Position holder needs to prioritize direct customer communication via outbound/inbound calls.

§ Properly document all performed actions as per agreed process and archive evidences in the ERPs and tools used within the team

§ Following deployed collection guidance and strategy, ensure proper follow up and prioritization of all accounts and customer requests

§ Ensure all collection strategy steps are completed on accurate and timely manner

§ Based on collection strategy and/or customer specifics ensure dunning process is applied on time by sending the appropriate dunning letters to customer and where needed pre legal process to be initiated by collecting/preparing all required support documentation.

§ Ensure all payment plan requests are approved as per process, properly documented, tracked in the systems and followed up

§ Monitor credit item levels and ensure timely matching and proper actions are in place to maintain levels of unmatched cash in line with the SLAs. Communicate actively with customers on their credit balance items

§ Provide accurate forecast on account level, considering regular follow up and update. Inform TL in case of important deviation vs initial forecast.

§ Perform GAP Analysis on the Final debt position, providing root cause analysis on the various GAPs to Collectable pool and initial OL

§ Perform WO analysis and initiate WO requests, following the established process and internal controls

§ Refunds – Initiate refund requests, as per the established process and internal controls, coordinate the refund with Financial Team, if need.

§ Perform account analysis and payment behaviour analysis, following requests from Risk team, related to annual risk assessment of the account.

§ Monitor orders for new contracts and consumables, identify the root cause of the credit failure and follow the established process.

§ Use the available collection tools as leverage to maximise collection.
Candidate should have experience in the relevant field to be able to answer the questions of the interviewer accurately.

Candidate should be able to speak English and French fluently.

Candidate should have experience in working with call-centers/customer service to be able to match the OTC requirement regarding billing/collections and account receivables activities.

Candidate should be confident and have basic knowledge about the role he/she is applying for.

We have from junior up to senior level demands available.