Fraud monitoring officer - Casablanca

Job Purpose

Identify, investigate, and mitigate fraudulent activities.

Key Result Responsibilities

Continuously monitor real-time credit card transactions for potential fraudulent activity. Use fraud detection tools and software to analyze transaction and identify irregularities. Investigate flagged transactions to determine their legitimacy. Contact customers to verify suspicious transactions and gather necessary information. Provide support to customers affected by fraud, ensuring a positive and reassuring experience. Document and maintain detailed records of all investigations and actions taken. Prepare reports on fraud trends and cases for management review. Liaise with other departments such as customer services and ground operations to resolve fraud cases efficiently. Work closely with the fraud prevention team to develop and implement strategies to reduce fraud. Ensure all activities comply with industry regulations and company policies. Maintain a high level of confidentiality and adhere to data protection standards. Maintains good working relationships with all departments, management and staff ensuring professional independence.
Qualifications (Academic, training, languages)

Bachelor’s degree in accounting/Finance/Business Administration or equivalent; alternately a diploma in a related field combined with the needed working experience. Professional membership / certification in Aviation industry is an advantage. Proficient in Microsoft Office (Advanced Excel and PowerPoint), Internet and Web Search. Highly analytical with Good skills. Good English Language, (French and Arabic are a plus).

Work Experience

1 or 2 years of experience in consumer fraud mitigation in an online environment. 1 or 2 years of experience in Internal Control, Finance or Accounting in any service industry, preferably in the Airlines or Aviation Industry; low cost airline experience is an advantage. Previous experience with systems and software used to both detect and prevent fraudulent activity. In depth understanding of payment processing (credit card, ACH). Proven skills in analyzing data, Cost-oriented, possesses effective persuasive, negotiation and problem-solving skills.