Spécialiste service client et vente bilingue uniquement excellent niveau anglais & français exigé - Rabat

As a global outsourcing player, IO Solutions has been combining leadership, people and processes for over 15 years to provide clients worldwide with tailored service and expertise that meets international standards. The group offers a global and multi-sectoral offering based on 4 solution areas: Telecommunications, Retail, Utilities and Financial Services. Founded in 2007, we are a Canadian leader in customer experience outsourcing. The group currently has over 1,500 employees in 4 operating centers. The headquarters launches New Customer Support Office in Casablanca, Morocco If you are interested in technology and enjoy talking to customers over the phone or via online chat, we would like to meet you and work with you in Morocco! We offer a dynamic workplace, flexible work hours, generous compensation and rewards.

Due to our continued growth and success, we are expanding our team in Morocco. We are seeking to hire bilingual Customer Service Specialists with a sales focus. The Customer service and sales specialist will handle customer relationships through chat and phone interactions, resolving issues, recommending products and ensuring all appropriate follow-up to confirm complete customer satisfaction. We are seeking candidates who demonstrate strong written and verbal communication abilities in both English and French.

The company offers a structured program designed to help employees progress in their careers by providing opportunities for skill development, training, and potential promotion within the organization, allowing them to move into more challenging and rewarding roles over time.

WHAT WE OFFER (WHY YOU SHOULD JOIN OUR TEAM?)

Career growth and development with our Advancement program. Full-time paid training and our trainers will teach you everything you need to reach your potential. Stability of employment, social benefits and stimulating performance premiums. A diverse, equitable and family-friendly work environment.