Call center team leader us market - Casablanca

Key Responsibilities:

Lead, coach, and support a team of inbound call agents Ensure high-quality customer service and adherence to KPIs Monitor call performance, attendance, and productivity Handle escalated customer issues professionally Conduct regular training, feedback, and performance evaluations Ensure compliance with company policies and U.S. market standards
Requirements:

Proven experience as a Team Leader or Supervisor in a call center Strong knowledge of inbound call operations Excellent English communication skills (spoken & written) Experience with U.S. customers is a must Leadership, problem-solving, and coaching skills Ability to work with performance targets and reports We Offer: Competitive salary Career growth opportunities Supportive and dynamic work environment Strong knowledge of CRM systems and KPIs