Service desk agent anglophone /fly in– arabie saoudite /fly - Casablanca

Why this role matters A reliable Service Desk improves productivity across the organisation by resolving issues quickly and clearly. Role purpose To deliver firstline support, resolve user issues, and ensure smooth communication throughout the ticket lifecycle. Key responsibilities • Handle incidents and service requests • Troubleshoot desktop, application, and basic network issues • Route tickets correctly to resolver teams • Keep users updated throughout • Maintain clear, auditready ticket notes • Identify recurring issues SMART expectations • Meet SLAs and KPIs for response and resolution • Keep ticket notes complete before closure • Maintain quality and communication standards • Provide weekly insights on ticket trends Expected qualifications • Strong customerservice and communication skills • Ability to troubleshoot common user issues • Familiarity with ticketing tools • Understanding of ITIL basics • Ability to work under pressure  
Profil Pour une mission sur site client en Arabie Saoudite.  Durée : 3 à 6 mois  Présence sur site obligatoire Anglais très bien exigé (langue de travail)