Order / data entry &amp customer service - casablanca

A Casablanca based office is looking for a Data entry agent mission as following:

1. Order Processing:

* Process incoming orders accurately and efficiently, ensuring all details are correct and complete. * Verify order information, including customer details, product specifications, and billing information. * Manage and update order status, ensuring timely delivery and resolving any discrepancies. 2. Administrative Tasks:

Perform administrative duties such as filing, scanning documents, and managing email in boxes and assisting in maintaining traceability throughout the order processing cycle. 3. Data Entry and Accuracy:

* Enter order data into various systems (ERP, CRM) with high accuracy, and maintain records and ensure data integrity, performing regular checks to avoid errors. 4. Customer Interaction:

*Serve as the first point of contact for customers, addressing inquiries about orders, products, and services. *Communicate effectively with customers to understand their needs, resolve issues, and provide support, and handle customer complaints and feedback in a professional and courteous manner. 5. Team Collaboration:

* Collaborate with internal teams, including sales, logistics, and customer service, to ensure smooth order processing, and participate in process improvements and contribute to the development of efficient workflows.

Required Skills:

*Communication Skills:

· Excellent oral, written, Communication and presentation skills in English.

*Technical Skills:

· Proficiency in using enterprise resource planning (ERP CRM) system including Microsoft Office and other relevant software.

*Organizational Skills:

· Ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.