Technicien support n1 h/f - Fès

The support project is organized into 6 service centers (PLM Phase 1, PLM Phase 2, CAD, CAE, COD, generalist)

The main activities of the mission are:

Processing digital assistance requests

Treatment of the Numerical Assistance Requests Methodological monitoring to the users Management and follow-up of incident transferred to IT.

Bug management and testing

Formalize and raise software bugs (scenarios and data sets) Run tests related to the anomalies. Report and follow up JIRA

Logical Security Administrator

Manage Access Rights Request, authorize, remove, and monitor user access to information systems, ensuring alignment with operational needs and security policies. Administer Authentication Tools Provide, manage, and troubleshoot user authentication methods, including passwords and digital certificates. Apply Security Framework Requirements Ensure that all user lifecycle events within the domain (onboarding, departures, internal transfers) are managed in compliance with the organization’s Security Reference Framework (REUNIS) and current security directives.

COREE:

Support and Guide Stakeholders Assist requestors in formalizing access services and new user declarations. Provide training to newly assigned Relationship Managers and to requestors on processes and required procedures. Coordinate Access and Authorization Requests Prepare and submit requests to the IT department for access rights, site authorizations and application flow openings. Validate Solution Alignment Ensure that proposed solutions appropriately meet business needs and operational requirements.
Bac +3 Bac +3 Computer Science

Common tools (client tools):

AIDE JIRA PSASM DocInfo Seculogic REUNIS GEDEX

Languages:

French: Technical English: Technical

Behavioral skills:

Good interpersonal skills Teamwork Rigorous Stress management