Nespresso canada is hiring bilingual fr/en customer service advisor - Rabat

Nespresso Canada is seeking motivated and customer-focused professionals to join its dynamic team as Bilingual Customer Service Advisors in Rabat. This is a unique opportunity to represent a prestigious global brand and play a key role in delivering an exceptional customer experience within a fast-paced, international contact center environment.

As the voice of Nespresso, you will embody the brand’s values of excellence, quality, and dedication, ensuring every customer interaction reflects Nespresso’s premium standards.

Your Mission

The primary objective of this role is to provide outstanding support to Nespresso customers in the Canadian market, building long-term loyalty and satisfaction. You will handle customer inquiries efficiently and professionally while contributing to the continuous improvement of customer service processes, helping Nespresso maintain its leadership in customer care.

Your Responsibilities

Engage with customers via telephone and, when applicable, digital channels Respond to inquiries related to Nespresso products and services Manage orders, deliveries, returns, and refunds Resolve customer issues and provide appropriate solutions with a personalized approach Act as a brand ambassador by delivering a premium and consistent customer experience Accurately document customer interactions and feedback in the CRM system Identify trends and share insights to support service quality improvements Collaborate with team members and actively participate in team meetings to achieve shared objectives

This role offers the opportunity to grow within an internationally recognized brand while developing strong customer service and communication skills in a supportive and professional environment.
To be considered for this exciting opportunity, candidates must hold at least a Baccalaureate degree, demonstrating a solid academic foundation and a strong ability to learn and adapt. While a specific field of study is not required, we value individuals with excellent communication skills and a proactive approach to professional development.

Previous professional experience is preferred. Experience in a customer-facing role or within a call center environment is considered an asset, as it provides familiarity with customer service principles, problem-solving techniques, and fast-paced workflows. Exposure to sales, commercial, or export-related activities is also a plus and reflects a versatile and business-oriented profile.

Fluency in French and English, both written and spoken, is essential to effectively engage with Nespresso’s diverse Canadian customer base. Candidates should demonstrate strong communication and interpersonal skills, along with a genuine passion for delivering outstanding customer service.

The ideal candidate will also possess:

Strong problem-solving and analytical skills Excellent active listening abilities, empathy, and professionalism The ability to remain calm and composed under pressure Comfort using computer tools and CRM systems A proactive mindset with a willingness to learn and grow Attention to detail and a results-driven approach

This role is well suited for motivated candidates looking to start or further develop their career within a prestigious international brand.