Hr business partner - Casablanca

Overview :

The HR Business Partner (HRBP) Officer supports people leaders and team members by ensuring fair, consistent, and compliant implementation of HR policies and practices. The role plays a key part in employee relations, investigations, engagement initiatives, and people programs aligned with organizational goals.

Key Responsibilities :

Handle team member grievances and conduct in-house investigations while ensuring due process and security of tenure. Advise people leaders on company policies and guidelines to address labor-related HR issues through corrective and preventive actions. Conduct administrative hearings, investigations, and represent the company in mandatory conciliation meetings and labor disputes before the Labor Arbiter (NLRC), including basic negotiations. Conduct career counseling sessions to guide team members on internal career development opportunities. Partner with people managers to execute HR policies and practices under supervision, including performance management, engagement, diversity, recognition, and talent management. Support company and program-specific events by ensuring compliance with HR policies. Assist leaders in implementing engagement action plans and present Pulsecheck and similar engagement results to program leaders. Prepare and use HR management reports (e.g., attrition) to support decision-making. Coordinate and escalate urgent team member concerns to appropriate HR teams and provide sound resolutions to complex HR issues. Conduct HRBP learning sessions, HR for Non-HR programs, document FGDs, and represent HRBP in emergency, security, and safety committees. Support change management initiatives, program rollouts, policy communication, and implementation; act as a junior project prime when assigned. Support and manage assigned programs to ensure consistent implementation of people plans aligned with local and global direction.

Required skills + qualities :

Bachelor’s Degree in Psychology, Human Resources and Development, or any related field. 2-3 years HR or Operations experience in a Supervisory capacity, preferably within the call center, customer service, or any labor-intensive industry (i.e. manufacturing) Working knowledge of at least two Human Resources processes such as talent acquisition and management, organization design, workforce planning, performance management, team development, culture management, employee relations, discipline and discharge, compensation and benefits, learning management, legal compliance. Fluency in French and English.  

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

We passionately put our customers and communities first We embrace change and innovate courageously We grow together through spirited teamwork

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.  
The ideal candidate holds a Bachelor’s degree in Psychology, Human Resources, or a related field, with 2–3 years of experience in HR or Operations in a supervisory role, preferably in a call center, customer service, or labor-intensive environment. They have working knowledge of multiple HR processes, including employee relations, performance management, talent management, and legal compliance, and are fluent in both French and English.