Financial customer support agent french & english - Casablanca

We are TELUS Digital a leading company in digital customer experience (CX) innovator that designs, builds and delivers next-gen digital solutions for global and disruptive brands.

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

We are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Are you curious to know more about TELUS Digital ? https://www.telusinternational.com

We are currently seeking a Bilingual Customer Support Agent (French & English) to join a dynamic team supporting a leading financial services client. This role is ideal for candidates with call center experience and a strong background in banking and/or financial services.

Key Responsibilities:

-Handle inbound and outbound customer interactions via phone and digital channels

-Provide professional, accurate, and compliant support on financial products and services

-Identify customer needs and offer appropriate solutions while ensuring high service quality

-Maintain accurate records of customer interactions in internal systems

-Adhere to established procedures, regulatory standards, and service-level agreements