Foundever is looking for team leaders spanish speakers - Tanger

Manage agent performance to ensure achievement of key metrics, including average resolutions per day, quality, returns, unacceptable infractions, and productivity. Ensure effective performance management across all agents. Supervise, develop, and coach customer service agents, fostering an environment where they can excel through encouragement and autonomy. Continuously assess team skills and competencies, identifying improvement areas through ongoing learning initiatives (to be defined in collaboration with the Training Department). Actively work towards achieving all performance metrics. Generate reports and performance statistics as agreed with the client. Manage daily sales performance tracking to ensure the monthly targets set by the client are met.
 

High school diploma or higher education qualification. Advanced level of Spanish (C1) and intermediate level of English (B1). Excellent command of verbal and written communication skills. Strong IT skills, particularly in Microsoft Office, to ensure accurate data entry. Ability to recognize achievements and address performance-related issues effectively. Ability to work under pressure, operating quickly and efficiently to meet required standards. Previous experience in sales or managing sales-related performance will be considered an advantage.