Senior client project manager - Casablanca

Position Overview:

Project Management: Accountable for the planning and successful delivery of complex customer facing projects for TELUS's large business clients in a multi-faceted, challenging, complex, multi-disciplined environment; projects are focused on TELUS service offerings with emphasis on integrated Data and Voice IP based solutions having typical project values and ongoing revenue of $5-15M over 3 years. Oversee the implementation of regional, national and international client projects on behalf of TELUS using formal project management methodologies

Client Advocate: Manage the end-to-end delivery of the TELUS experience for clients; provide single point of contact and accountability for the client Leadership: Is accountable to lead a matrixed team of individuals working independently across the organization; ability to engage key stakeholders to gain consensus and alignment on direction and strategy at the executive level; ability to earn and foster trust and respect from others; coaching, mentoring, motivating, and relationship building are key competencies for success in the role Problem Resolution: Demonstrates ability to maintain control of projects with strong leadership skills required to deal effectively with conflicting issues, roadblocks, dependencies, and change

Key Responsibilities:

The successful candidate will:

Demonstrate the ability to apply formal Project Management tools and methodologies Focus on TELUS service offerings with emphasis on integrated Data & Voice IP based solutions as well as wireless opportunities Proactively engage clients and stakeholders in setting project direction and taking the initiative to resolve project related issues while demonstrating diplomacy and tact Engage external parties and vendors to resolve issues and escalations collaboratively Provide a communication bridge between vendor and client personnel Improve and maintain a high standard of client satisfaction and loyalty to TELUS as measured by project customer satisfaction feedback survey results Maintain project financials and revenue projections
Required Skills and Abilities:

Required Professional Designation/Certification:

Candidates will have a Project Management Professional (PMP) designation or similar project management certification Post secondary education in project management (PMI Registered Education Provider) is considered an asset

Required Experience:

Strong telecommunications / technical background Minimum 5 years Project Management experience Minimum 4 years in a customer facing environment

We are looking for a candidate who meets the following criteria;

Complete understanding and consistent application of project excellence and change excellence methodology and tools Strong interpersonal skills with ability to interact at all levels with clients, vendors and internal teams Ability to resolve internal and external conflicting priorities in the delivery of a project; resolving resource issues; and managing project scope to meet customer expectations Powerful, concise, and effective communication and presentation to all levels of management and external clients Ability to lead a cross-functional team of individuals working independently and effectively across the organization Strong communication, risk management and strategic planning skills Knowledge of project financial management including Capitalization policies and Expense management